Privacy Policy
Collecting Personal Information
When you visit our website, we gather specific details about your device, your interactions with the site, and the information required to complete your purchases. Additionally, if you reach out to us for customer support, we may collect further details. In this Privacy Policy, we define “Personal Information” as any data that can uniquely identify an individual (including the information outlined below). Refer to the list below for more insights into the types of Personal Information we collect and the reasons behind it.
Device information
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Examples of Personal Information Collected: This includes your web browser version, IP address, time zone, cookie data, the pages or products you view, search queries, and your interactions with the site.
Purpose of Collection: To ensure the site loads properly for you and to analyze site usage, helping us improve and optimize your experience.
Source of Collection: Automatically gathered when you visit our site through tools such as cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purposes: Shared with our service provider, Shopify, to facilitate these functions.
Order information
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Examples of Personal Information Collected: Your name, billing address, shipping address, payment details (including credit card information), email address, and phone number.
Purpose of Collection: To deliver products or services as part of our contract with you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risks or fraud, and, based on your preferences, share information or promotions about our products or services.
Source of Collection: Directly collected from you.
Disclosure for Business Purposes: Shared with our service provider, Shopify, to facilitate these processes.
Customer support information
- Examples of Personal Information collected:
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose:
Minors
Our site is not designed for individuals under the age of 14, and we do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has shared Personal Information with us, please reach out to us using the contact details provided below to request its removal.
Sharing Personal Information
We share your Personal Information with trusted service providers to assist in delivering our services and fulfilling our obligations to you, as outlined above. For instance:
- We utilize Shopify to manage our online store. To learn more about how Shopify handles your Personal Information, please visit: Shopify Privacy Policy.
- We may also disclose your Personal Information to comply with legal obligations, such as applicable laws, regulations, subpoenas, search warrants, or other legitimate requests, or to safeguard our rights.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Your Consent: When you have provided explicit consent for us to process your data.
- Contract Performance: To fulfill the contract between you and our site.
- Legal Obligations: To comply with applicable laws and regulations.
- Vital Interests: To protect your essential interests or those of another individual.
- Public Interest Tasks: When processing is necessary for tasks carried out in the public interest.
- Legitimate Interests: To pursue our legitimate business interests, provided they do not override your fundamental rights and freedoms.
Retention
When you place an order on our site, we retain your Personal Information in our records unless you request its deletion. For details about your right to erasure, please refer to the "Your Rights" section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing that is solely based on automated decision-making (including profiling), especially when such decisions have legal consequences or significantly impact you.
We do engage in automated decision-making that may have a legal or significant effect on you using customer data.
Our service provider, Shopify, utilizes automated decision-making in a limited capacity to prevent fraud, but this does not have a legal or significant impact on you.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, request its transfer to another service, and ask for it to be corrected, updated, or erased. To exercise these rights, please contact us using the provided contact details.
Your Personal Information will first be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more details on how data transfers comply with the GDPR, please refer to Shopify's GDPR Whitepaper: Shopify GDPR Whitepaper.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), request its transfer to another service, and ask for it to be corrected, updated, or erased. To exercise these rights, please contact us using the provided contact details.
If you wish to designate an authorized agent to submit these requests on your behalf, please reach out to us at the contact address below.
Cookies
A cookie is a small file that gets downloaded to your computer or device when you visit our site. We use a variety of cookies, including functional, performance, advertising, and social media/content cookies. These cookies enhance your browsing experience by remembering your actions and preferences (such as login details and region choice). This way, you don’t need to re-enter this information each time you return or navigate between pages. Cookies also help us understand how visitors use the website, such as whether it's their first visit or if they are returning frequently.
We use the following cookies to improve your experience on our site and to deliver our services.
Do Not Track
Please be aware that, as there is no standard industry approach for responding to "Do Not Track" signals, we do not modify our data collection and usage practices when such a signal is detected from your browser.
Changes
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us via email at [email address] or by mail using the contact details provided below:
Crown Scents, Fatima Jinnah Town, Multan 65650, Pakistan
If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You can contact your local data protection authority, or reach out to our supervisory authority here: